Making Contact / How to access our services
We encourage patients to use our eConsult service, available via our website, as the preferred method for requesting appointments and submitting administrative queries. When calling, our team may ask whether you have used this service—not to be obstructive, but because it enables us to manage requests in the most efficient and clinically appropriate way, as outlined below.
eConsult acts as a central gateway into our clinical systems, allowing us to receive, review and direct your request quickly and effectively to the most appropriate member of the team, whether this is our GP triage team or administrative department.
eConsult is available from 08:00, Monday to Friday, and can be accessed at a time that suits you, making it particularly helpful for patients who may find it difficult to contact the practice during working hours. Requests are reviewed in line with clinical priority and available capacity.
If you are unable to use this system, including where you may have accessibility needs, our reception team can complete an eConsult on your behalf when you call or visit the practice.
Our phone lines are open between Monday to Friday, 08:00-1830. We use an automated telephone system to manage all incoming calls. During busy periods, you may be placed in a queue. To save you waiting, you can choose our call-back service—simply follow the instructions when prompted.
Traditional contact methods, including telephone and in-person enquiries, remain available for those who need them. Where possible, we kindly encourage patients to use eConsult.
To get started, click one of the links below:
Urgent / Same Day Appointments
Same day appointments are available for patients with urgent medical needs.
If you feel you have an urgent medical condition, please contact the practice from 08:00 via our eConsult service. Your request will be reviewed promptly by the Duty Doctor, who will arrange the most appropriate care for you.
Even for urgent concerns, eConsult is usually the quickest way to be assessed, as your information is submitted directly into our clinical triage system.
If you are unable to access eConsult, you can contact the surgery by telephone. A member of our reception team will take a small number of details and submit an eConsult on your behalf, ensuring your request is included in the same clinical triage process.
During busy periods, you may experience a delay in getting through by phone. If this happens, we kindly ask that you try again or consider using eConsult.
Cancelling Appointments
If you are unable to keep an appointment, please inform us as soon as possible so that your appointment may be allocated to another patient. Patients who do not attend for three appointments and who do not notify the practice, may be removed from the practice list.
Who Will I See?
For routine care, we aim—where possible—to offer you an appointment with your preferred or usual clinician, supporting continuity of care.
For urgent or same-day requests, including those submitted via eConsult, patients are assigned to the most appropriate clinician based on clinical need. This ensures you are seen as quickly and safely as possible.
Patients can express a preference for a doctor, nurse, or Healthcare Assistant. While we will always try to accommodate this, it may not always be possible, particularly for urgent care. If this is the case, we will explain the options available to you.
Children Under 16
Children under 16 are usually expected to attend appointments with a parent or guardian.
However, young people aged 12 and over may be seen without a parent or guardian if the clinician considers them to have sufficient understanding and maturity to make decisions about their care (known as Gillick competence).
Where a young person attends alone, the clinician will assess their ability to consent. If appropriate, they will be seen confidentially. If not, we may ask that a parent or guardian is involved before proceeding, unless there are safeguarding concerns.
Welsh-speaking
We may also be able to offer appointments with a Welsh-speaking member of staff, where available.